Maximum Uptime and Quick Service — it's what you expect in a Vactor and it's what drives us to work hard every day.
Our goal at Vactor Manufacturing is to achieve total customer satisfaction by providing high quality, quick response service to keep you up and running.
From the minute you make a decision to invest in a Vactor you expect it to work when and where you need it. Vactor Manufacturing's (Federal Signal Environmental Solutions Group) service department is committed to ensuring that it does.
At the heart of Vactor Manufacturing's Customer Service is our extensive dealer network. We are proud to have over 70 dealers and service centers worldwide, staffed with factory trained, highly experienced service technicians and stocked with the necessary parts to assist you quickly and efficiently.
Every new Vactor is backed by a one year factory warranty and comes with an operator's manual and parts book for quick, easy reference as well as the appropriate engine operator's and parts manual. If desired, our customers can select from a number of extended warranty options depending on their unique needs.
To ensure that we meet and exceed your expectations, we conduct ongoing customer satisfaction surveys, focus group research and meet regularly with our Parts and Service dealer council.
If you have a question, need information or have a suggestion you would like to pass along, contact us at
Toll Free Phone: +1 (877)DIAL-ESG (877-342-5374)
International Phone: +1 (847)741-4330
Experienced, knowledgeable customer assistance specialists are standing by to direct you to the dealer nearest you or to help with repair procedure, troubleshooting, product application or product specification questions.
Vactor Manufacturing — committed to uptime — all of the time.